Recently, Apple tripped me up trying to install software from the App Store on a new Mac. It had been a while since I’d done this, so the security questions were pretty obscure: “What was model of your least favorite car?” and somewhat less so, “What was the model of your first car?”. After quite a few tries, I was kicked out and had to set up a phone call with Apple support (answering security questions in my open-plan office). Once I was let back in to my account, I was prompted to establish new security questions. This is what I was offered:
The intent of this is find answers that only the account holder knows and may not exist online. Most people don’t realize you can put whatever value you want as an answer, but it might be self-defeating to ignore the prompts and forget what you entered. For someone getting on with his life, and probably more than halfway through it, these seemed like a stretch for me:
9 questions (half the total) that involve “first” memories.3 questions from early childhood, depending on how you count.3 or more questions questions from high school.
Perhaps the team in charge of this is very young (as tech companies can be) and these memories are not so distant, or there’s an intent that I’m not appreciating. I hope there are culturally-specific versions of this, since not every country has a population that relies on automobiles or has an educational structure like the US does.
Or maybe I really am just losing it.