I’ve always been a proponent of leveraging usability test artifacts (video, transcripts, quotes) to help communicate to decision makers the impact of design decisions. I always do this with great care, since I don’t want to overstate issues I’ve uncovered, while at the same time making clear the human effects of software usability.
Recently, Microsoft partnered [...]
MSFT Marketing Masquerading as Usability
Aug 4, ’08
1:47 AM